MM is based in NYC. Our business mailing address is:

62 W 47th Street New York NY 10036 (Appointment Only Office)

Need to speak with someone, call us

(917) 524 – 6562

We’re open Monday – Friday, 9:00 am – 5:00 pm EST

Frequently Asked Questions

Please read our FAQ before sending us a message.

ORDER

Once you complete an order with MELANIE MARiE, you will receive an automatic email to re-confirm your order. Custom orders take up to 13 business days to complete.  Due to overwhelming amounts of orders, the turn around time may be slowed down.

CANCELLATION

If you would like to cancel or change an order please send us an email immediately after it is placed or within 1 hours. If you contact us after that, we will not be able to cancel or make any changes to your order.

SHIPPING

The orders are shipped via USPS. All items outside of custom orders generally take up to a week to make and ship. Custom orders take up to 13 business days to make.

INTERNATIONAL SHIPPING

We do ship internationally. Please note that due to custom procedures in different countries, shipping may take longer. International shipping costs will have an extra charge.

PAYMENTS

We accept all major credit cards (Visa, MasterCard, Amex, Discover) and paypal. Credit card information is verified prior to order processing.

PRODUCT AVAILABILITY

Although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain products and sizes. We cannot guarantee product availability and products, nonetheless, may not be available for immediate delivery. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order. If there is any revision, discontinuance, or cessation, we may, in our discretion, ship products which have substantially similar functionality and specifications to the products ordered or cancel your order. If we are out of stock on an item you have ordered, we will notify you via e-mail. Any changes will be reflected in your order total as well as your shipping confirmation.

PRIVACY

Our site is secured, and we guarantee your privacy.

REPAIRS

MELANIE MARiE stands behind the quality of all of its products. We will repair your items, while some charges may apply. We will be more than happy to repair your items for free as long as the damage sustained was a defect of the manufacturing process and not caused by the customer. These type of repairs, would need to be reported within 3 days of receiving the item.

RETURNS

All sales are final.  Please note that custom orders are final sale and may not be exchanged. NOTE: Shipping and handling and customs charges are non-refundable.

HANDBAG RECOMMENDED CARE

An authentic MELANIE MARiE bag is made of natural leather. Slight differences in colors and textures are characteristics of natural leather. Special care is advised for treated colors (embossed, metallic, suede etc). Periodically, dust your bag off with a damp white non- abrasive cloth. Do not saturate the bag in water and please let the bag air dry. We recommend your bag be treated by a leather professional.

ISSUES WITH ORDER

If an item that you ordered is unavailable or there are any issues with your order, we will notify you via email.

DISCOUNTS AND SALES

From time to time we will offer promotional sales and discount codes. Make sure you sign up to the newsletter and keep up to date with MM's Facebook, twitter and instagram page.

Send us an email